Understanding Your Home Warranty
Building or buying a home with Jordahl Custom Homes comes with support beyond move-in day.
2
Year Home Warranty
Our two-year home warranty is part of our commitment to helping you feel confident in your home, and our in-house service team is here to help when questions or concerns arise.
Understanding your warranty, knowing how to care for your home, and reporting potential issues promptly can help you protect your investment and know what to expect when service is needed.
Warranty Coverage
What Does the Jordahl Home Warranty Cover?
Warranty coverage depends on the specific issue, the applicable warranty terms, and the circumstances surrounding the concern. Some issues involving faulty products or components may qualify for warranty service, while damage caused by improper operation, lack of maintenance, or other excluded conditions may not be covered.
If you notice a problem in your home, submit a warranty work-order with a clear description of the issue. Include photos when possible to help our team understand the concern and determine the appropriate next steps.
May Need to Be Evaluated
Concerns involving these home components may need to be evaluated to determine whether they fall within the warranty:
Plumbing
Electrical Systems
HVAC Equipment
Sump Pumps
Other Home Components
Please refer to your written warranty for the specific terms, coverage, limitations, and exclusions that apply to your home.
Homeowner Responsibilities
Your Role in Home Maintenance
Routine home maintenance is an important part of homeownership. Following manufacturer recommendations, maintaining your home's systems, and addressing concerns promptly can help prevent avoidable damage.
Tip 01
Maintain Indoor Humidity
30% to 40%
In North Dakota and Minnesota, seasonal temperature changes can affect indoor humidity levels. Jordahl recommends maintaining indoor relative humidity between 30% and 40% to help reduce the risk of moisture-related issues. Excess humidity or moisture damage may fall outside warranty coverage, depending on the applicable terms and circumstances.
Tip 02
Monitor Your Home's Systems
Pay attention to how your home's plumbing, HVAC equipment, sump pump, and other systems are operating. Follow recommended maintenance schedules and contact the appropriate service provider when needed.
Tip 03
Report Concerns Promptly
If you notice a potential problem, don't wait for it to become more serious. Prompt reporting can help limit additional damage and give our team an opportunity to evaluate the issue.
Tip 04
Keep Up With Routine Maintenance
Regular maintenance helps keep your home operating as intended. Review your homeowner materials and manufacturer instructions for guidance specific to your home's products and equipment.
Service Process
How to Request Warranty Service
If you have a concern about your Jordahl home, our Customer Care page is the place to start.
Step
01
Submit a Work-Order
Complete the warranty work-order form with your contact information, home address, closing date, and a description of the issue.
Step
02
Include Helpful Details
Add photos when available and explain when you first noticed the concern.
Step
03
Hear From Our Team
Our service team aims to contact homeowners within 24 to 48 hours to troubleshoot the concern or coordinate a service visit, as appropriate.
*Submitting a work-order allows our team to review the issue and determine the next steps. Submission does not automatically mean a repair is covered under warranty.
Questions About Your Home Warranty?
Not sure whether an issue may be covered or need help figuring out where to start? Reach out to the Jordahl Custom Homes team. We're happy to help you understand the process and direct you to the appropriate resources.